Last updated September 1, 2026
Refund and Returns Policy
We want you to be happy with your Women’s Outfront purchase. This page explains what you can return, what you can’t, and how to reach us if something goes wrong with an order.
Please read the section that matches what you bought. Digital products and physical products are treated differently, and the difference matters.
The Short Version
- Physical products can be returned within 10 days of delivery for a refund, as long as they come back in the condition described below.
- Digital products are not refundable. They are delivered instantly and cannot be returned once downloaded. Please read the product description carefully before you buy.
We still stand behind everything we sell. If a product does not arrive, arrives damaged, or is not the product you paid for, contact us and we will make it right.
Digital Products
Our ebooks, guides, workbooks, templates, planners, printables, spreadsheets, bundles, and any other downloadable or instantly delivered product are final sale. Once a digital product has been delivered, it cannot be returned, and we do not offer refunds, exchanges, or credit for it.
This is because of how digital goods work. Delivery happens the moment you complete your purchase, the file is yours to keep, and there is no way for you to return a copy or for us to take one back. Every buyer keeps full use of the product after any refund, so a refund policy on digital goods would be a policy of giving the work away.
By completing a purchase of a digital product you acknowledge that delivery is immediate and you agree to give up any right of withdrawal or cancellation that might otherwise apply once delivery has taken place.
What we will fix
Final sale does not mean we walk away from a problem. Contact us within [NUMBER] days of your purchase and we will resolve any of the following.
- Your download link did not arrive or did not work
- The file is corrupted, incomplete, or will not open
- You received a different product from the one you ordered
- You were charged more than once for the same order
- You were charged for a purchase you did not authorize
In these cases we will resend the file, replace it, or issue a refund where a working replacement is not possible.
What is not covered
Because delivery is immediate and the full contents are described before purchase, we do not refund a digital product for the following reasons.
- Change of mind after purchase
- Buying by mistake, buying the wrong title, or buying a product you already own
- Not having read the product description, format, page count, or contents before buying
- Not having used the product, or not having gotten to it yet
- Expecting a specific personal, financial, or career outcome that did not happen
- Disagreement with the opinions, approach, or advice in the material
- Difficulty opening a standard file format on your own device
Before you buy
We publish a full description, a contents list, the file format, and sample pages or screenshots for every digital product. If something is unclear, ask us before you buy rather than after. We would much rather answer a question than sell you the wrong thing.
Physical Products
Physical products can be returned for a refund within 10 days of the delivery date.
To be accepted, a returned item must be unused, in the same condition you received it, and in its original packaging with any tags, inserts, or accessories included. Items that come back used, worn, washed, marked, damaged, incomplete, or without their packaging may be refused or refunded in part.
Items that cannot be returned
- Personalized or made to order items
- Items marked final sale or clearance at the time of purchase
- Gift cards
- Anything unsealed that cannot be resold for hygiene reasons
- Any digital component included with a physical order
How to start a return
Email us at orders@womensoutfront.com within the return window with your order number and the reason for the return. We will confirm the return and send you the return address.
Please do not send anything back before you hear from us. Returns that arrive without prior authorization may not be processed.
Return shipping
You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.
Original shipping charges are not refunded on a standard return. We recommend a tracked service, since we cannot issue a refund for a return that never reaches us, and we are not responsible for items lost or damaged on the way back to us.
Damaged, defective, or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, contact us within 10 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, and we will cover the cost of returning the item where a return is needed.
Items lost in transit
If tracking shows your order as delivered and you have not received it, check with anyone else at the address and with your local carrier first. If it still does not turn up, contact us and we will open a claim with the carrier and replace or refund the order.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order. Contact us if you need help with a size or format choice before you reorder.
How Refunds Are Processed
Approved refunds are issued to the original payment method. We do not refund to a different card, account, or person.
Once we approve a refund we process it within [NUMBER] business days. After that, the time it takes to appear on your statement depends on your bank or card issuer, and it commonly takes another five to ten business days. If a refund has not shown up after that, contact your bank first and then contact us.
Where we are able to, we refund sales tax with the item. Original shipping charges are refunded only when the return is the result of our error.
Order Cancellations
Digital orders cannot be cancelled after purchase, since delivery is immediate.
Physical orders can be cancelled for a full refund at any point before they ship. Email us as soon as possible with your order number. Once an order has shipped, the return process above applies instead.
Bundles and Discounted Purchases
Bundles are sold and priced as a single product. Individual items inside a bundle cannot be returned or refunded separately.
If you return a physical item that unlocked a discount, a free item, or free shipping, the value of that benefit may be deducted from your refund, or you may be asked to return the free item with it.
Payment Disputes
If you have a problem with an order, please contact us first. Almost everything is sorted out quickly and directly.
Opening a chargeback or payment dispute without contacting us is not a substitute for a refund request. Where a dispute is opened on a digital product that was delivered as described, we will respond with delivery records and download logs, and we may revoke access to the product and close the account associated with the purchase.
Changes to This Policy
We may update this policy at any time. The date at the top of this page shows the most recent revision. The version in effect on the date of your purchase is the version that applies to that order.
Contact
For any refund, return, or order question, email orders@womensoutfront.com with your order number and we will get back to you within 2 business days.
This policy works alongside our Terms of Service, Disclaimer, and Privacy Policy.